WMK Job Openings for 2021 | Any Graduate | Application Support Engineer | Across Lebanon | Aug 21 | Apply Online ASAP

Company:     wmk-tech

About Company : wmk-tech was established in 2016 and incorporated in 2020, with its wholly owned office located in Beirut -Zahle-Baalbek.

we provide services  to startup company and client and custumer.

Website:   https://wmk-tech.net/

Eligibility:        Any Graduate

Experience:      1+ yrs

Location:   Across  Lebanon

Job Role:    Application Support Engineer

Job Description:

1. Provide first level Technical Support to the clients in Lebnaon.

2. Troubleshoot application login, user profile set up and software related issues.

3. Troubleshoot issues/queries raised by operational teams related to application.

4. Manage issue resolution by providing solution from a remote location or by accessing the user’s desktop.

5. Record escalation from employees and notify Development and QC team for required changes in application.

6. RCA documentation and Issue resolution documentation.