Wajdi Kayal
Company Description
WMK Tech is a job portal that aims to provide quality and diverse job opportunities. Founded in 2020, WMK Tech has quickly grown to become a trusted source for job seekers around the world. Our passion for finding jobs and offering a competitive differentiator sets us apart in the market. We are dedicated to delivering the best job opportunities to our customers and continuously strive to improve our services.
Role Description
This is a full-time on-site role for a Customer Service Manager at WMK Tech in Lebanon, TN. As a Customer Service Manager, you will be responsible for overseeing the day-to-day operations of the customer service department. This includes managing a team of customer support representatives, ensuring high levels of customer satisfaction, analyzing customer feedback, and implementing strategies to improve customer service. Your role will also involve effective communication with both internal and external stakeholders.
Qualifications
- Customer Service Management, Customer Support, and Customer Satisfaction skills
- Analytical Skills and ability to analyze customer feedback
- Excellent Communication skills
- Strong problem-solving abilities
- Experience in managing and leading a team
- Ability to work well under pressure and meet deadlines
- Knowledge of CRM software and tools
- Experience in the job portal industry is a plus
- Bachelor's degree in Business Administration or a related field
