Intelligent Automation (IA) is a combination of Robotic Process Automation and artificial intelligence technologies which together empower rapid end-to-end business process automation and accelerate digital transformation.

With intelligent automation, organizations can ensure that all required onboarding and offboarding tasks are completed.

For example, when new employees are hired they will be provided with everything they need to perform their jobs like computer access and a security card. 

While Robotic Process Automation tends to focus on automating repetitive and many times rules-based processes, intelligent automation incorporates artificial intelligence technologies like machine learning, natural language processing, structured data interaction...

For example, an automotive manufacturer may use IA to speed up production or reduce risk of human error, or a pharmaceutical or life sciences company may use intelligent automation to reduce costs and gain resource efficiencies where repetitive processes exist. An insurance provider can use intelligent automation to calculate payments, make predictions used to calculate rates, and address compliance needs.