Production Support Engineer
Monday 12 December 2022 02:36 PM Beirut Time
·
132
Wajdi Alkayal
Details
wmktech is hiring for the post of Production Support Engineer!
Responsibilities of the Candidate:
- Perform L1 Application Support services on a 24x7x365 basis
- Email Based Alert Monitoring - Initial response & triage of alerts using SOP
- Validation of CRQ’s using Alerts or Dashboards
- Application Performance and Monitoring using Dashboards
- Problem Ticket creations & follow-ups for Alerts reductions
- Alerts/Volumetric reporting (Bi-weekly, Monthly)
- Participation in TRT/Bridge calls for Critical alert resolution
- Soft Skills & Situation Management over the phone call
- Contribution in Knowledge Management - create/update new or existing SOP
- Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
- Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix
Requirements:
- Bachelor’s Degree or equivalent work experience.
- Basic understanding of UNIX scripting
- Experience on batch scheduling & Monitoring
- Basic understanding of SQL/Oracle or any other relational database
- Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
- Effective problem and troubleshooting skills
- Knowledge of ITSM best practices
- Effective written and verbal communication skills
- Effective interpersonal skills
lebanon,baalbek
full time
1500$
2year
Remote ,office
b1
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