• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask about questions to quickly understand the root of the problem
• Track issues through to resolution, within agreed time limits
• Cooperate with various team members (Project Managers, Architects, QC, Analysts, Product owners, Development team members, etc.).
• Solve Problems, Manage, Break down, estimate, validate, and verify work activities.
• Constantly improving one self s technical abilities, and cooperate with the surrounding team to improve the whole team.
• Automate tasks through appropriate tools.
• Properly escalate unresolved issues to appropriate internal teams (Development team)
• Prioritize and manage several open issues at one time