Chatbots and AI are a powerful duo in every major industry. Chatbots are taking up front desk duties in the healthcare industry, enabling better customer interaction in the retail industry, and transforming HR functions in the business industry. AI chatbots are helping the recruiting team by asking interested candidates questions that would have otherwise been asked in the first round of the telephonic interview. Because every job listing potentially gets flooded with CVs, this method saves the HR department a lot of time.

Makes Sourcing Easy

Let’s understand how AI chatbots are being used by the HR departments. The first step of recruitment is sourcing. Sourcing is based on the job posting to hire the right candidate. Traditionally, HR managers spend a lot of time screening a profile and the candidate would also spend a lot of interviewing with the company. The job market becomes more and more competitive as the days pass, spending a lot of time is a drawback. And also, companies are finding the need to aggressively promote these roles because the perfect candidate that they are looking for might also be the perfect candidate for the rival company. This calls for the hiring process to be fast.

Artificial intelligence can get the job done. It can help businesses find the right employee by matching the candidate’s profile against the job description to identify if it aligns perfectly with the requirements. Once it finds a suitable profile, it will conduct preliminary interactions with the candidate through an AI chatbot to find out what kind of job responsibilities and opportunities the person is looking for. It will also analyze the past performance of the candidate to judge how they will perform in the next company and so on. This enables the HR department to make a strategic decision addressing the immediate business challenge of finding the right resource.

Manages Man Power

Until recently, chatbots were just tools to enhance the user experience on a website. Then eventually, businesses started incorporating AI chatbots for better customer support and sales experience. And now, AI chatbots are being used to enhance employee experience too. Chatbots are helping businesses to recruit, onboard, and engage employees. It is allowing employees to focus on growing their skills and directly influencing the productivity of the manpower. AI chatbots are also managing payslips that further benefit the organization.

Aiding Career Development & Compensations

More than before, employees look for opportunities where they can grow professionally. With an AI-based skilled assessment and competency mapping, companies can help employees align their skills with new job responsibilities. This technology can help upskilling employees which will ensure employee loyalty.

With AI and AI chatbots, HR managers can conduct thorough market analysis to be up to date with the financial compensation trends for every role in the organization. The AI technology can also provide strategic compensation by analyzing salary data points against competitor data.

By using artificial intelligence, the HR department can become a strategic business function from a support function. To make this a possibility, companies must adopt AI strategies like AI chatbots while continuing to hone the human touch and emotional quotient. In this digital age, a powerful duo of AI and human intelligence will transform the way every company does business.